Privacy Policy — any8 Online Casino & Sportsbook

1. Data Controller

any8.club ("any8", "we", "us", or "our") is the data controller responsible for the personal information collected through the any8 Platform. any8 operates under an international gaming authority licence and processes personal data in accordance with the data protection obligations imposed by that licence and applicable data protection legislation.

For all data protection enquiries, please contact our Data Protection Officer via the support channel at any8.club. Enquiries will be acknowledged within five (5) business days and substantively addressed within thirty (30) calendar days.

2. Personal Data We Collect

any8 collects personal data in the following categories:

2.1 Registration Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used for mandatory age verification — 21+ only);
• Malaysian mobile number and/or email address;
• Username chosen during registration.

2.2 Identity Verification (KYC) Data

• Scanned copy or photograph of a valid government-issued identity document (MyKad, passport, or equivalent);
• Proof of residential address (utility bill, bank statement, or equivalent issued within three months);
• Proof of payment method ownership where required under anti-money laundering procedures.

2.3 Financial Data

• Transaction records, including deposit amounts, withdrawal requests, and associated payment method identifiers (e.g., masked Touch n Go eWallet account reference, masked bank account number);
• any8 does not store full payment card numbers, CVVs, or full bank account credentials. Payment processing is handled by certified third-party payment processors subject to their own security standards.

2.4 Usage Data

• IP address and approximate geographic location at the time of login;
• Device type, browser type, and operating system;
• Pages visited on any8.club, session duration, and navigation paths;
• Game play data — games played, bet amounts, win/loss outcomes, and session timestamps.

2.5 Communications Data

• Records of communications between you and any8 customer support, including live chat transcripts and support ticket history.

3. How any8 Uses Your Personal Data

any8 uses the personal data described above for the following purposes:

• Account administration: Creating, verifying, and maintaining your any8 Member Account;
• Age and identity verification: Confirming that you meet the 21+ age requirement and that your identity matches the details provided at registration;
• Service delivery: Processing bets, casino wagers, slot play, deposit transactions, and withdrawal requests in Malaysian Ringgit;
• Fraud prevention and AML compliance: Monitoring account activity for indicators of fraud, money laundering, or other prohibited conduct as required under any8's licence obligations;
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and to enforce self-exclusion or account restriction measures where required;
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance;
• Marketing communications: Sending promotional offers, bonus notifications, and news about new any8 games or features — only where you have opted in to receive such communications;
• Legal compliance: Meeting obligations under any8's gaming licence, applicable data protection law, and any lawful request from regulatory or law enforcement authorities.

4. Legal Basis For Processing

any8 processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to open and operate your any8 account and to deliver the Services you have requested;
• Legal obligation: Processing required to comply with anti-money laundering regulations, gaming licence conditions, age verification requirements, and lawful regulatory directions;
• Legitimate interests: Processing for fraud prevention, system security, responsible gaming monitoring, and internal business analytics, where these interests are not overridden by your privacy rights;
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time by updating your communication preferences in Account Settings or contacting support.

5. Data Sharing & Disclosure

any8 does not sell your personal data to any third party. any8 may share your personal data with the following categories of recipients, strictly for the purposes identified in Section 3:

• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and date of birth;
• Payment processors: Certified payment service providers who process your MYR deposits and withdrawals, including Touch n Go eWallet, Boost, and Malaysian banking partners;
• Game content providers: Licensed game studios (e.g., Pragmatic Play, PG Soft, Evolution Gaming) who operate the game software within the any8 Platform and may receive anonymised session data for technical support purposes;
• Regulatory and law enforcement authorities: Where any8 is required by law, court order, or its gaming licence to disclose information to a competent authority;
• Professional advisers: Legal counsel, auditors, and compliance consultants operating under obligations of professional confidentiality.

All third-party data processors engaged by any8 are subject to written data processing agreements that bind them to confidentiality and security standards consistent with any8's licensing obligations.

6. Cookies & Tracking Technologies

any8.club uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and analyse site usage. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for the Platform to function — session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and "Remember Me" login status.
• Analytics cookies: Collect anonymised usage data to help any8 understand how Members navigate the Platform and identify areas for improvement. No personally identifiable information is transmitted.
• Marketing cookies: Used only where you have consented to receive personalised promotions. These cookies help any8 display relevant offers to you based on your gaming preferences.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the any8 Platform.

7. Data Retention

any8 retains personal data for the periods required by its gaming licence obligations and applicable law. In general:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations;
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Game play logs are retained for three (3) years for dispute resolution and responsible gaming monitoring purposes;
• Marketing communications data is retained until you withdraw consent or for one (1) year following your last interaction with any8, whichever is earlier;
• Customer support records are retained for three (3) years from the date of the relevant interaction.

Where retention beyond these periods is required by a specific legal obligation or ongoing regulatory investigation, any8 will retain the relevant data for as long as that obligation subsists.

8. Data Security

any8 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and any8.club;
• Encryption at rest for sensitive personal data stored on any8 servers;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Regular security audits and penetration testing by independent third-party security firms;
• Two-factor authentication (2FA) available to all Members as an additional account security layer.

Notwithstanding the above measures, no internet transmission is entirely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, any8 will notify affected Members and the relevant supervisory authority in accordance with applicable legal obligations.

9. Your Privacy Rights

Subject to applicable law and the conditions of any8's gaming licence, you have the following rights in relation to your personal data held by any8:

• Right of access: Request a copy of the personal data any8 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any8's legal retention obligations;
• Right to restriction: Request that any8 restricts processing of your data in specified circumstances;
• Right to data portability: Receive your personal data in a structured, machine-readable format;
• Right to object: Object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact any8 support via live chat or the email address published on the support page. any8 will respond within thirty (30) calendar days. Note that some rights are subject to limitations where retention is required by gaming licence conditions or anti-money laundering law.

10. Children & Minors

The any8 Platform is strictly for adults aged 21 and above. any8 does not knowingly collect personal data from individuals under the age of 21. If any8 becomes aware that personal data has been submitted by a person under 21, the associated account will be immediately closed, the data will be deleted, and any funds will be returned in accordance with applicable regulatory requirements. If you believe an underage individual has registered with any8, please contact support immediately.

11. Third-Party Links

The any8 Platform may display or reference third-party payment providers or game studios in the context of their services integrated within the Platform. any8 is not responsible for the privacy practices of third-party websites or services that are not operated by any8. any8 recommends that you review the privacy policies of any third-party service you access.

12. Amendments To This Policy

any8 may update this Privacy Policy from time to time to reflect changes in legal requirements, our data processing practices, or the Services we offer. Where amendments are material, any8 will notify Members via a prominent notice on the Platform or by email to the registered account address at least seven (7) days before the revised Policy takes effect. Your continued use of the any8 Platform following notification constitutes acceptance of the updated Policy.

13. Contact & Data Protection Enquiries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a data protection concern, please contact the any8 Data Protection Officer via the live chat support function available on any8.club or by email. Support is available 24 hours a day, 7 days a week, in English and Bahasa Malaysia.

Email: [email protected]

If you are not satisfied with any8's response to a data protection concern, you have the right to escalate the matter to the supervisory authority under any8's gaming licence jurisdiction.